Legal rights of withdrawal

You have the right to withdraw your order, within the period of 16 days from the date that your order has been delivered. You need to send your notification of withdrawal to us in writing (that is by letter or email). If you want to guarantee that the withdraw takes places within the given time it is necessary for you to either send your notification or return the goods within the 16 days period.

The withdrawal must be addressed to:

SOLO MILA d.o.o.
Presernova ulica 27
Slovenia
Email: service@solo-mila.com

Consequences of withdrawal:

In case the annulment is successful, any goods, services, or monies given by either party shall be returned and any funds that may have been accumulated shall be released. In case the goods have been damaged following the delivery, the customer must pay a compensation. In order to prevent having to pay a compensation for damage, we recommend not to use the goods in any way that may reduce their value. If you owe any compensation as a result of damage to the products, it will be deducted from the amount that will be refunded.

The right of withdrawal does not apply to goods mentioned below:

Products that have been produced according to customer specifications or which have been tailored to specific requirements of the customer, goods which are not suitable for sending back due to their condition, goods which can be damaged easily, and goods which are subject to expiration.